Privacy Statement
Introduction
We have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses the information gathering and dissemination practices by VIP Casino.
Personal information
In order to use this site and any of our affiliated sites, you must complete the registration form, providing your personal information and at the same time creating a user name and password. Personal Information means any information that may be used to identify an individual, including but not limited to, a first and last name, a home or other physical address and an e-mail address and/or other contact information, whether at work or at home. We use your IP address to help diagnose problems with our server and to administer our website. This information is used to generate reports on the overall traffic to the site for bandwith planning and usage statistics.
Wherever your Personal Information may be held by us, we intend to take all reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.
We strive to comply with applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, we intend to adhere to the principles set forth in this Privacy Statement.
Compliance
VIP Casino abides by the laws and regulations of the jurisdiction within which it does business.
Accountability
To enhance customer confidence in the soundness of the gaming system, VIP Casino voluntarily agrees to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority. Our game payout rates are currently subjected to monthly reviews by independent auditors - please click here to view the latest report.
Consumer Privacy and Data Protection
VIP Casino has designed all services and systems to protect customer privacy and confidentiality. VIP Casino has instituted controls to detect and eliminate fraud and to protect data and the system from internal and external hacking.
Truth in advertising
VIP Casino shall be truthful in all advertising and promotional efforts and shall publish only accurate information about its operations. Gaming and wagering rules and registration procedures are made available to the public online.
Dispute Resolution and Audit Trails
In order to provide timely and efficient dispute resolution, VIP Casino retains detailed transaction records of all financial dealings. These records are archived and accessible to the client, any legitimate gaming commission, or governmental authority upon request.
Limiting Access by Minors
VIP Casino maintains adequate controls to prohibit minors from accessing its gaming system. These controls require customers to declare that they are of lawful age and VIP Casino institutes reasonable measures to verify this information.
Controlling Compulsive Gambling
VIP Casino is committed to detecting and reducing compulsive gambling. Our procedures include monthly deposit limits and analysis of gambling patterns.
Banking and Transaction Processing
VIP Casino conducts its banking and financial affairs in accordance with accepted standards of internationally recognized banking institutions. VIP Casino adheres to all jurisdictional laws pertaining to transaction reporting.
Payouts
VIP Casino maintains customer balances in cash, or cash equivalent, ensuring that 100% of each customer's balance is available for immediate withdrawal subject to PIN verification. In addition, VIP Casino is committed to prompt payment of all customer withdrawals.
Unsolicited Emails
VIP Casino adheres to an anti-spam policy with regards to soliciting business. Players who provide us with their email address and personal details can be assured that we will never sell or pass on these details to a third party for marketing or any other purposes.
We endeavor to only ever email players who have opted in to hear from us; should a player ever wish to unsubscribe from our confidential email list, they can send their email address, with the subject line "unsubscribe", to us.
Cookies
Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about website activity and is used to ensure that private information associated with your registered account stays private and viewable only to you.
Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience. We may analyze information that does not contain Personal Information for trends and statistics. We set a persistent cookie to store your passwords so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter the original user ID and password to gain access to certain parts of the Web site.
Acceptable use
Use of this website content is prohibited unless agreed to by VIP Casino prior. Any third party affiliate found using this website or the contents thereof to spam will be shut down
Survey and contest
From time to time we may provide you the opportunity to participate in contests or surveys on-site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
We use this information to notify contest winners of our various contests and our surveys asks visitors for demographic information which we use in the future to tailor our visitor's experience on our site, showing them content which we think they might be interested in and displaying the content according to their preferences. It is entirely up to you if you want to participate.
Special offers and upgrades
We will occasionally send you information on products, services, special deals and promotions. You can sign up for these e-mails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice/Opt-Out" Section below.
Choice opt out
At VIP Casino, you have the opportunity to "opt out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service but do not wish to receive any additional marketing material fro us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by sending an e-mail to casinomanager@vipcasino.com through which you can obtain help unsubscribing.
Changes to Privacy statement
We will occasionally update this Privacy Statement to reflect changes in our services and customer feedback. When we post changes to this Statement, you will see the word "updated" next to the Privacy Statement link on the front page of our Web site. If there are any material changes to this Statement or in how we will use your personal information, we will prominently post such changes prior to implementing the change. We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Contact information
We welcome your comments regarding this Privacy Statement. If you have any questions about this Statement or believe we have not adhered to it, please contact us at casinomanager@vipcasino.com
