How to deposit with Citadel

Citadel is a deposit and withdrawal method that enables users to transfer money from their bank accounts using Citadel to their VIP ECash Direct account, and withdraw back to their bank accounts using Citadel.

Citadel is an electronic Internet check product provided by Citadel Commerce. It is an easy payment method for the millions of consumers who don't have credit cards or have reached their limit. Internet customers who wish to pay by check simply select Citadel and enter the requested bank account information. Citadel authenticates the information you provide immediately online. No more waiting 2-3 business days to verify your banking information. You can feel secure that you never share your personal information with 3rd parties.

Citadel is currently available to US resident users with US Dollar bank accounts in the United States and to Canadian resident users with both US Dollar and Canadian Dollar bank accounts in Canada. Please visit www.citadelcommerce.com for more information.

Registering a Citadel account

To register with Citadel, please go to www.citadelcommerce.com.

Using Citadel

Please visit our ECash Citadel tutorial for full details on depositing, withdrawing and transaction reporting using Citadel. Please note it will take around 3-7 business days to credit your account after a withdrawal has been requested from your ECash account.

NB: Please note that when using Citadel it can take time for your funds to clear. Current approximate clearance times are up to 9 business days for deposits, and 1-2 days for withdrawals. We therefore recommend Neteller as the preferred banking solution.